Refund policy

Last updated: 10 August 2025

We’re a small studio and every Edit is custom‑made for you. For that reason, bookings are final and non‑refundable, except where required by law. This policy explains when you can cancel, when fees may still be payable, and what happens if there’s a problem with our service.

Your statutory rights are not affected. Nothing in this policy limits your rights under the UK Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.

1) Cooling‑off period for online/phone bookings (Consumer Contracts Regulations)

If you book our services online or by phone, you have a 14‑day cooling‑off period from the day the contract is made to cancel without giving a reason.

  • If you cancel before we start work, we will refund all fees paid.

  • If you ask us to start work during the 14‑day period (for example, so we can meet your preferred delivery date), you acknowledge that:

    • you will lose your right to cancel once the service is fully performed; and

    • if you cancel within the 14 days after work has begun, we may deduct a proportionate amount to cover the work completed up to the time of cancellation (research, consultations, curation, and draft edit preparation).

How to cancel within the cooling‑off period: email chanel@yourstyleedit.com with your name, service booked, and the request to cancel.

Immediate Start Consent (urgent bookings)

To begin work sooner than 14 days, we ask you to confirm the following at checkout/booking:

Tally booking form — required checkboxes

  • I request that you start work during the 14‑day cooling‑off period.

  • I understand that I will lose my right to cancel once the service is fully performed, and that if I cancel within 14 days after work begins you may deduct a proportionate amount for work already performed.

2) When work has started / after delivery (change of mind)

Because each Edit is personalised, once we have begun work and the cooling‑off period has ended (or been waived), bookings are non‑refundable if you change your mind.

  • Each service includes the stated round(s) of feedback/aftercare (see the service description). We’ll make reasonable tweaks within scope to ensure your Edit meets the brief.

  • After your digital lookbook is delivered, we do not offer refunds for change of mind, fit/sizing issues with third‑party purchases, or if you decide not to use the Edit.

3) If there’s a problem with our service (Consumer Rights Act 2015)

We aim to provide services with reasonable care and skill. If you believe we haven’t, please contact us promptly so we can put things right.

  • Our primary remedy is repeat performance (we correct or re‑perform the part that fell short) within a reasonable time and without significant inconvenience.

  • If repeat performance is impossible or cannot be done within a reasonable time, we may offer a price reduction(which can be up to a full refund for the affected part of the service), in line with your statutory rights.

4) Deposits and payment

  • All services are payable in full at the time of booking unless otherwise stated.

  • If a deposit is agreed, it is non‑refundable once work begins, subject to the cooling‑off rules in Section 1.

5) Gift cards and credits

  • Gift cards and studio credits are non‑refundable and valid for 12 months from issue unless otherwise stated.

6) Third‑party products and links

Your Style Edit curates items from independent retailers. Purchases you make from third parties are not part of our contract. Returns, exchanges, or refunds for those items must be arranged directly with the retailer in line with their policy.

7) How to contact us

Questions or to request a cancellation within the cooling‑off period:
Email: chanel@yourstyleedit.com
Postal: 58 Peregrine Road, Office 6230, Ilford, ENG, IG6 3SZ, United Kingdom

8) Updates to this policy

We may update this policy from time to time. If we make material changes, we will post the new version on our Site and update the date at the top of this page.